Review policy

Reviews should help other users understand a genuine experience with an AutoHub vehicle, part, service, branch, or team interaction. This policy keeps feedback useful, fair, relevant, and safe.

Submit a review only when it reflects your own recent and genuine experience. We may ask for enough information to connect feedback to an enquiry, booking, order, or service interaction, but we will not publish private transaction details.

Do not submit multiple reviews intended to manipulate an overall score or review an experience on behalf of someone else without authority.

• First-hand, honest, and specific information about what happened.
• Relevant details that help readers understand the product or service experience.
• Respectful language, even when describing a disappointing experience.
• A fair distinction between facts, personal opinions, and matters that were resolved later.

• False, misleading, incentivised, copied, or impersonated reviews.
• Threats, harassment, hate speech, obscene content, or discriminatory language.
• Personal data such as private phone numbers, addresses, payment details, passwords, or identification numbers.
• Unproven allegations of criminal conduct, irrelevant disputes, advertising, spam, or external links.
• Content that infringes copyright, confidentiality, privacy, or another person's legal rights.

Reviews may be checked before or after publication. We may delay, reject, redact, or remove content that breaches this policy, creates a legal or safety concern, appears inauthentic, or is unrelated to the reviewed experience.

Moderation does not mean AutoHub endorses a review. Published reviews express the reviewer's opinion. We may use automated signals and human review to detect spam and abuse.

An authorised AutoHub representative may respond to a review to clarify facts, apologise, or offer help. Responses must follow the same standards and must not expose the reviewer's private information.

Resolving a complaint does not automatically remove the original review. A reviewer may ask to update their feedback so it accurately reflects the outcome.

If you believe a review or response breaches this policy, contact us and identify the content and reason. If your own review was removed, you may ask us to reconsider and provide relevant supporting information.

We will assess reports fairly, but we may not be able to disclose confidential information or every signal used in a moderation decision.